“…We don’t know how the virus got in. The backup files as said are on external USB drive that has been also encrypted. Also the shadow copies were deleted

The files have been left in this format for example

fabio.txt

fabio.txt.id-5350645238470437-Johnmen.24@aol.com…”

If you encountered the same problem with the user above, you might have a ransowmare in your computer. Please read this post to learn how to get rid of it and get back your files.

What is Johnmen.24@aol.com?

Johnmen.24@aol.com is a crypto virus that has been included in ransomware category. This kind of ransomware can encrypt most of the files in your computer, such as:

.txt, .mp3, .flv, .kdc, .dcr, .cr2, .crw, .bay, .sr2, .srf, .arw, .3fr,
 .dng, .jpe, .jpg, .cdr, .indd, .ai, .eps, .pdf, .pdd, .psd, .dbf, .mdf,
 .wb2, .rtf, .wpd, .dxg, .xf, .dwg, .pst, .accdb, .mdb, .pptm, .pptx, .ppt,
 .xlk, .xlsb, .xlsm, .xlsx, .xls, .wps, .docm, .docx, .doc, .odb, .odc, .odm, .odp, .ods, .odt

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